These Terms of Service (the “Terms”) form a binding agreement between you (the “Subscriber” or “you”) and Quintivel LLC, a Domestic Limited Liability Company organized under the laws of the State of Arizona, with principal offices at 2645 E Osborn Rd, Suite 3, Phoenix, AZ 85016, United States(“Quintivel,” “we,” “us,” or “our”). By creating an account, subscribing to a plan, or using the Quintivel website, platform, or managed services (collectively, the “Service”), you agree to these Terms.
1. Acceptance of Terms
By accessing or using the Service, you represent that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
2. Description of the Service
Quintivel is a marketing CRM and operating system built for limousine and ground-transport operators. The Service includes, depending on your plan:
- An embeddable booking widget that qualifies leads, captures contact details, and accepts payment through the subscriber's own Stripe account.
- A subscriber dashboard, CRM, trip-management tools, and dispatch surfaces.
- Closed-loop ad attribution across Google, Microsoft (Bing), and Meta.
- Managed Google Ads, Microsoft Ads, and Meta advertising services (on select tiers).
- AI scheduling assistance, automated SMS/email follow-up sequences, and reporting.
- One-time professional services (such as white-glove migration) sold separately.
3. Eligibility and Account Registration
You must be at least 18 years old and legally able to enter into contracts to use the Service. You agree to provide accurate, complete, and current information when registering, and to keep it updated. You are responsible for safeguarding your login credentials and for all activity that occurs under your account.
4. Subscription Plans, Fees, and Billing
4.1 Subscription fees
Subscription fees are charged monthly or annually in advance according to the plan you select at checkout. Current plans and pricing are published at quintivel.com/#pricing. Quintivel may update plans and pricing from time to time; changes will not apply to your current billing cycle.
4.2 Payment processing
Subscription payments are processed by our payment processor (Stripe). You authorize Quintivel and its payment processor to charge your designated payment method for all fees incurred. Subscribers also retain their own Stripe account for processing customer bookings — Quintivel does not handle subscriber customer revenue.
4.3 Auto-renewal and cancellation
Subscriptions automatically renew at the end of each billing cycle (monthly or annual) until cancelled. You may cancel at any time from your dashboard or by emailing concierge@quintivel.com. Cancellation takes effect at the end of the current billing period; fees already paid are non-refundable except as expressly stated in Section 4.5.
4.4 Usage limits
Each plan includes stated limits on trips per month, team members, vehicles, storage, and widget request rate. If you consistently exceed those limits, you may be required to upgrade to a higher tier. Quintivel will not charge overage fees without advance notice.
4.5 30-day money-back guarantee
New subscribers who cancel within 30 days of initial signup may request a full refund of subscription fees. This guarantee does not apply to one-time professional services (such as white-glove migration) or to advertising spend paid directly to third-party ad platforms.
4.6 Taxes
Fees are exclusive of applicable taxes. You are responsible for all sales, use, VAT, GST, or similar taxes arising from your use of the Service.
5. Managed Services and Google Ads
If your plan includes managed advertising, you authorize Quintivel to act on your behalf in creating, launching, managing, and reporting on advertising campaigns on platforms including Google Ads, Microsoft Ads, and social platforms.
- You will link your own Google Ads, Microsoft Ads, or social advertising accounts to Quintivel's manager account. You remain the owner of those accounts and of the resulting ad creative and performance data.
- Advertising spend is separate from subscription fees. You pay ad platforms directly for media spend using your own payment method on file with each platform. Quintivel does not mark up or invoice for ad spend.
- Quintivel uses the Google Ads API to manage your linked Google Ads accounts in accordance with Google's terms and our Privacy Policy.
- Advertising results are not guaranteed. Campaign performance depends on many factors outside our control, including market conditions, competition, and the quality of your website and offer.
6. Subscriber Data and Content
You retain all rights in the content, customer data, and lead information you upload to, collect through, or generate using the Service (“Subscriber Data”). You grant Quintivel a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, and display Subscriber Data solely as necessary to operate and improve the Service, provide support, and comply with law.
You are responsible for obtaining any necessary consents from end users (including website visitors, leads, and customers) before providing their personal information to the Service, and for complying with applicable data-protection and marketing laws.
7. SMS, Email, and TCPA Consent
The Service sends SMS and email communications on your behalf to leads and customers you identify. You represent and warrant that:
- You have obtained all consents required by the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, state “mini-TCPA” statutes, and any other applicable law before messages are sent.
- You will honor opt-out and unsubscribe requests promptly and will not re-enroll recipients who have opted out.
- You will not use the Service to send messages that are unlawful, deceptive, harassing, or prohibited under our Acceptable Use provisions.
You indemnify Quintivel for any claim arising from messages sent on your behalf that violate these requirements. See Section 14.
8. Acceptable Use
You agree not to, and not to permit any third party to:
- Use the Service for any unlawful, infringing, fraudulent, or deceptive purpose.
- Send spam, chain letters, pyramid-scheme material, or unsolicited bulk communications outside the scope of consented marketing.
- Upload content that is defamatory, obscene, harassing, or that infringes intellectual-property or privacy rights.
- Attempt to reverse-engineer, decompile, or circumvent any security or access control of the Service.
- Resell, sublicense, or white-label the Service without Quintivel's prior written consent.
- Use the Service to compete with Quintivel or to build a competing product.
- Interfere with or disrupt the Service, including through excessive or automated requests.
Quintivel may suspend or terminate accounts that violate this section.
9. Intellectual Property
The Service, including all software, designs, logos, text, graphics, and documentation (other than Subscriber Data), is the property of Quintivel or its licensors and is protected by copyright, trademark, and other intellectual-property laws. Subject to these Terms, Quintivel grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription. Feedback you provide about the Service may be used by Quintivel without restriction or compensation.
10. Third-Party Services
The Service integrates with third-party services (including Stripe, Twilio, Resend, Supabase, Google, and others). Your use of those services is governed by their own terms. Quintivel is not responsible for third-party acts, omissions, or outages. If a third-party integration becomes unavailable, Quintivel may substitute an equivalent provider without notice.
11. Termination
You may cancel your subscription at any time under Section 4.3. Quintivel may suspend or terminate your account if you breach these Terms, fail to pay fees, or engage in activity that creates legal or security risk. Upon termination, your right to use the Service ends immediately. You may export your Subscriber Data for up to 30 days after termination; thereafter Quintivel may delete it.
12. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUINTIVEL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. QUINTIVEL DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY SPECIFIC MARKETING, ADVERTISING, OR REVENUE RESULT WILL BE ACHIEVED.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUINTIVEL'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO QUINTIVEL IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL QUINTIVEL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
14. Indemnification
You agree to indemnify, defend, and hold harmless Quintivel, its affiliates, and their officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Subscriber Data you provide; (c) messages sent on your behalf through the Service; (d) your violation of these Terms or any applicable law; or (e) your infringement of any third-party right.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Maricopa County, Arizona, and the parties consent to the personal jurisdiction and venue of those courts. Nothing in this section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction.
16. Changes to These Terms
Quintivel may modify these Terms from time to time. When we make material changes, we will update the “Last Updated” date and notify subscribers by email or through the platform at least 15 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
17. Contact
For questions about these Terms, contact:
Quintivel LLC
Attn: Legal
2645 E Osborn Rd, Suite 3
Phoenix, AZ 85016, United States
Email: concierge@quintivel.com