1. Overview
Quintivel, LLC (“Quintivel,” “we,” “our,” or “us”) is committed to safeguarding the privacy and confidentiality of individuals who request or receive professionally coordinated chauffeured transportation services.
Quintivel coordinates and delivers transportation services under its brand standards to provide a consistent, high-quality experience. This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you interact with our website, booking platforms, or customer support channels.
This policy applies to services accessible through:
https://quintivel.com
2. Personal Information We Collect
We collect personal information reasonably necessary to coordinate and manage transportation services and customer communications. Information may include:
- Name, phone number, and email address
- Pickup and drop-off locations
- Travel itinerary details and scheduling information
- Passenger counts and service preferences
- Billing and payment information
- Device information, IP address, and browser data
- Communications with Quintivel representatives
Information is limited to what is operationally necessary to provide safe and reliable transportation services.
3. How We Use Personal Information
Personal information may be used to:
- Manage reservations and coordinate transportation services
- Assign chauffeurs and organize trip logistics
- Send confirmations, reminders, and operational updates
- Provide customer support and respond to inquiries
- Process payments and assist with fraud prevention
- Maintain service quality, safety, and regulatory compliance
- Improve website functionality and overall customer experience
Quintivel does not sell, rent, or trade personal information.
4. Information Sharing & Service Fulfillment
Quintivel provides professionally coordinated chauffeured transportation services designed to deliver a consistent luxury experience.
To operate and fulfill a confirmed reservation, certain trip details may be shared with the professional chauffeur assigned to your service for operational, safety, and communication purposes.
Information shared may include:
- Passenger name
- Pickup and drop-off locations
- Contact phone number
- Trip logistics necessary to complete the service
Chauffeurs may operate independently or through affiliated professional service partners acting under the direction of Quintivel. Personal information is disclosed strictly on a need-to-know basis to execute your confirmed transportation service.
Quintivel does not distribute customer requests to multiple companies for competitive bidding, marketing distribution, or lead generation. Personal information is never sold or shared for promotional purposes.
5. SMS Communication & Consent
By providing your phone number when requesting or confirming transportation services, you consent to receive SMS communications from Quintivel related exclusively to operational matters, including:
- Booking confirmations
- Trip reminders
- Driver arrival notifications
- Service updates
- Customer support responses
Service-related communications may be sent as necessary to coordinate and fulfill your transportation request.
Quintivel does not send promotional or marketing text messages.
SMS consent is not shared with third parties or affiliates for marketing purposes.
Message frequency varies depending on your interaction with our services. Standard message and data rates may apply.
You may reply:
- STOP to opt out at any time
- HELP for assistance
6. Mobile Information Policy
Mobile information and SMS consent will not be shared, sold, or disclosed to third parties or affiliates for marketing or promotional purposes.
7. Cookies, Analytics & Technical Data
When visiting our website, certain technical information may be collected automatically to improve performance, usability, and service reliability. This may include IP address, device information, browser type, and interaction data.
We may use analytics tools such as Google Analytics to better understand website usage and improve operational performance.
8. Third-Party Service Providers
Quintivel may utilize specialized technology providers and operational service partners to support essential functions such as secure payment processing, communications infrastructure, booking systems, website hosting, and analytics.
These providers are engaged solely to perform services that support the delivery and operation of Quintivel transportation services. Access to personal information is limited to what is reasonably necessary for those purposes and is handled in accordance with commercially reasonable confidentiality and data protection practices.
In connection with a confirmed reservation, limited information may also be shared to facilitate coordination of transportation services and related operational requirements. Such disclosures are made only as necessary to deliver the requested service experience under Quintivel brand standards.
9. Data Security
Quintivel maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or misuse.
Security practices are reviewed periodically and adjusted as necessary to align with evolving operational standards, technology, and regulatory expectations.
10. Your Rights & Choices
Subject to applicable laws, you may request to:
- Access or update your personal information
- Opt out of SMS communications
- Request deletion of certain personal data where legally permitted
Requests may be submitted to:
concierge@quintivel.com
11. Policy Updates
Quintivel may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on our website with a revised effective date.
12. Contact Information
Quintivel, LLC
Email: concierge@quintivel.com
Website: https://quintivel.com